Look at relevant operational experience
Explore previous work involving business processes, departments, systems or operational challenges similar to those included in your job.
Discuss the discovery approach
Ask how the talent will gather process evidence, interview stakeholders, observe activities where appropriate and validate current-state workflows.
Discuss process design methods
Understand how the talent proposes to document workflows, identify improvement opportunities and develop target-state process designs.
Review the expected deliverables
Confirm whether you need current-state maps, process findings, future-state workflows, responsibility matrices, requirements or another agreed output.
Discuss the intended outcome
A process redesign job can clarify how business workflows should operate and what changes may be needed to implement the proposed design.
Agree the scope and deliverables rather than assuming the job includes software configuration, automation, organisational restructuring or implementation of the redesigned processes.