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  • What is VirtualMasst?

    VirtualMasst, in short vMasst is a digital workspace that empowers independent freelancers and consultants across Europe and beyond to showcase their skills. It is a professional space where you, as an independent freelancer, can present your expertise and connect with forward-thinking companies, SMEs, individuals, and startups to offer your services. Independent freelancers or consultants maintain complete autonomy over their work and engagements. vMasst does not assign, match, or manage jobs, but ensures a transparent and dynamic space for all users.

     

    How do we approach hiring?

    vMasst platform offers two flexible ways to hire or work with an independent freelancer or consultant:

    ​

    • Private job/project post: you can send a personalised job offer to a specific independent freelancer or consultant. They can review your offer, including the rate and conditions, and either accept or decline. It's direct, efficient, and tailored.

    • Public job/project post: your job is visible to all registered independent freelancers. You’ll receive applications and can select the right candidate based on their skills, experience, and availability.

    • We do not allow bidding wars or race-to-the-bottom pricing. Instead, we promote transparent rates (minimum €15/hour or minimum €500/project, VAT excluded )​

    ​​

    Who can join VirtualMasst?

    We welcome independent freelancers and consultants, and companies from various industries and all size.
    For detail information please read our Terms of Use.

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    Does VirtualMasst hire independent freelancers or Consultants on behalf of employers?

    No! VirtualMasst is not a hiring agency and we do not recruit for companies. We offer a platform where businesses post projects and independent freelancers apply directly. The company chooses who they want to work with — not us.

    We do check profiles before they become visible. If a profile looks incomplete or not serious (no CV, no portfolio, no LinkedIn, no clear experience), we may decline it.

    If your profile is not approved, don’t take it personally. VirtualMasst is designed for professional collaboration. You are welcome to improve your profile and try again.

    ​

    What kind of services can be posted on the VirtualMasst platform?

    VirtualMasst supports a wide range of professional services across various industries.We focus on key sectors where Europe’s independent consultants or freelancers excel, like tech, consulting, aerospace, engineering, innovation, legal, finance, data science, and sustainability.
    We also welcome other profiles that may not be your main focus but could be useful when needed. Here you can see few examples of project you can start posting opportunities:

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    • Finance & Accounting (e.g., bookkeeping, tax preparation, financial consulting)

    • Legal Services (e.g.,GDPR/Compliance experts (EU data laws) drafting contract, advise, any legal project or research)

    • Consulting (e.g., business strategy, HR, IT)

    • Education & Training (e.g., tutoring, course development, coaching)

    • Engineering & Architecture (e.g., CAD design, structural analysis)

    • Customer Service (e.g., live chat, email support, CRM management)

    • Event Planning (e.g., logistics coordination, virtual event support)

    • Translation & Multilingual Services

    • Research & Data Analysis

    • Sales Support (e.g., lead generation, market research)

    • Video & Audio Production (e.g., video editing, podcast production)

    • AI Prompt Engineers (for like ChatGPT or other AI apps)

    • AI Ethics Consultants (EU’s AI Act compliance)

    • AI Training Data Curators 

    • Computer Vision Engineers (for drones, medical imaging)

    • Graphic & Multimedia Design (e.g., logo design, branding, animation)

    • Web & App Development (e.g., front-end, back-end, mobile apps)

    • Digital Marketing (e.g., SEO, social media, email marketing)

    • Administrative Support (e.g., virtual assistance, data entry, scheduling)

    • Carbon Accounting Specialists 

    • Renewable Energy Engineers (solar/wind consulting)

    • Circular Economy Consultants (waste reduction)

    • Cybersecurity

    • Blockchain Security Auditors 

    • Medical Writers (for EU clinical trials)

    • Digital Health UX Designers (telemedicine apps)

    • Shopify Liquid Developers (custom storefronts)

    • LinkedIn Ghostwriters (for B2B execs)

    • SEO-Optimized Video Editors (for YouTube)

    • Writing & Editing (e.g., copywriting, content creation, translation)

    • etc

    • ​

    ​Is the platform only for business use?

    Yes. VirtualMasst or vMasst is a B2B platform. By registering, Clients, Independent freelances and consultants in Europe confirm they are not acting as consumers and they have valid VAT Number.

  • How do I sign up as an independent freelancer?

    1. Access the platform visit the homepage and click on "Find Jobs" or use the "Dashboard" button to navigate to the registration area.
      The dashboard button is visible after your registration.

    2. Complete the 'Signup' form as a talent 

    3. Fill out the required fields in the short signup form.

    4. Carefully read and agree to VirtualMasst’s  policies.

    5. Click “Sign Up” to complete the process and activate your account.

    6. Create your Stripe connect account and all required fields

    7. Wait for approval of your account.

    ​​

    Once registered, it’s essential to build a complete and compelling profile. This should include:

    • a detailed summary of your relevant skills and professional experience

    • a clear and professional profile photo

    • a detailed list of your relevant previous work and expertise

    A thorough and polished profile significantly increases your chances of being selected for freelance opportunities that align with your qualifications. It serves as your first impression to potential clients and should reflect your professionalism and capabilities.

    ​

    Do I need to pay to use the platform? 

    For details about any applicable fees, please refer to our Terms of Use, where all pricing and usage policies are clearly outlined.

    ​

    Can I work with international clients? 

    Yes, you can work with clients anywhere in the world. We don’t restrict or block any collaborations. We do, however, encourage working with clients in your own region when it makes practical sense, as payments are often easier and communication tends to be simpler.

    Although the platform is open globally, collaborating within the same region (for example, within Europe or USA) can make the administrative flow more efficient. But ultimately, you are completely free to work with whoever fits your project best.


    How do I get paid? 

    Please refer to our Terms of Use

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    Is there a commission fee on my earnings?
    For details about any applicable fees, please refer to our General Terms of Use where all pricing and usage policies are clearly outlined.
     

     What happens if a client doesn’t pay?

    Please read our Term of Use, but for a recup, work commences only once you, as an independent freelancer, have accepted the offer and the hiring party has funded for the mission/project, with funds secured, payouts are released upon confirmation by the hiring party that the job has been completed. This structure ensures verified engagement, security, on time payment and accountability for both freelancers and enterprises.

    It is extremely important never to accept contracts or payments outside the vMasst platform if you are a registered user. Doing so bypasses our escrow system and eliminates all protections. Moreover, since you already pay a subscription, it is in your best interest to maximise its value by working within the platform. Accepting work outside vMasst is at your own risk, especially if there is no secured payment in place. In such cases, VirtualMasst cannot guarantee payment.

    Please review the penalties outlined in our Terms of Use if we discover:

      (i) You are contacting and hiring the registered candidates outside the platform if you're a registered company or user.

      (ii) You are a registered independent freelancer negotiating outside the platform.

    ​

    How do I build my reputation on the platform?
    To establish yourself as a trusted professional, consistently deliver high-quality work that meets or exceeds client expectations. Be proactive in asking satisfied clients to leave honest reviews, as positive feedback enhances your visibility and credibility. Maintain clear, professional, and timely communication throughout each project—this shows reliability and builds client trust. Meet deadlines, be open to constructive feedback, and handle revisions gracefully.
    Our advice to you all is to start with what you know, deliver with integrity, and build your reputation one step at a time 😉

  • How do I register ?

    1. Visit the homepage and click on "Hire Talents" or use the "Dashboard" button to post a job.

    2. You will first be prompt to create your profile 

    3. Complete the signup form to register as a an employer  and fill out the required fields in the short signup form.

    4. Carefully read and agree to VirtualMasst’s Terms of Use  Privacy and cookie Policy.

    5. Click “Sign Up” to complete the process and activate your account.

    ​​

    How do I post a job or select an independent freelancers ?

    We offer multiple ways to post a job on the platform:

    1. From your homepage, click the “Post a Job” button.

    2. From your dashboard, navigate to your dashboard and select “Post a Job” to begin drafting your listing.

    3. You have two options when posting a job on VirtualMasst:

      • Public job: Your job will be visible to all verified freelancers on the platform. Interested freelancers can apply, and you can review their profiles, rates, and availability before making a selection.

      • Private job: You can target a specific independent freelancer by name or profile. If they accept your offer and conditions, you can move forward with the collaboration. If they decline (e.g. the rate or scope doesn’t match), you're free to revise or choose another candidate.

    4. Once a freelancer is selected, you’ll confirm the agreement (rate, hours, or project fee), fund the mission via our secure Stripe escrow system, and work can begin.

    5. 👉 For a full overview, please refer to our Terms of Use

    ​

    Are there any fees for companies?

    ​

    For details about any applicable fees, please refer to our Terms of Use where all pricing and usage policies are clearly outlined.

    ​

    What types of working arrangements can I have with freelancers?

    You can choose from several working arrangements depending on your project requirements and operational setup. If you're open to collaborating with independent freelancers across borders or prefer local professionals for in-person work, vMasst accommodates both.

    Remote work: this arrangement allows freelancers to contribute from any location. It's well-suited for businesses seeking flexibility, specialised skills, or support beyond their immediate area.

    On-site engagements: If your business has a physical office, you can connect with freelancers in your region who are open to working on-site. This is ideal for roles that benefit from direct collaboration or access to in-house resources.

    Hybrid arrangements: a combination of remote and in-person work, suitable when proximity allows. Hybrid setups work well for businesses that value occasional face-to-face interaction while maintaining flexibility.

    One-time projects are best for short-term assignments with clearly defined outcomes. This option is efficient for businesses needing focused input without long-term commitment.

    Ongoing or long-term collaborations: are recommended for sustained support or evolving projects. This arrangement fosters continuity and deeper integration with your team.

    ​

    How do I pay freelancers?

    All payments are made upfront through our escrow-like structure, powered by Stripe. Enterprises must fund the full project—or each milestone—before any work begins. This eliminates late payments and protects Independent freelancers from unpaid work. Funds are held and released by Stripe, a regulated payment institution. VirtualMasst does not hold or control funds at any point.

    Once you select a freelancer and both parties agree to the terms (hourly or fixed rate), and your own contract signed;  you’ll be required to fund the mission upfront. The funds are held safely in escrow until the work is completed and approved.

    Only then is the payment released to the freelancer.

    Key points:

    • You do not pay the freelancer directly.

    • You fund the mission via the platform using a valid payment method and receive a proforma invoice

    • All transactions are securely handled through our licensed financial partner and fully transparent.

    • For full payment procedures, including refunds and processing times, refer to our Terms of Use

    ​​

    What if I'm not satisfied with the work?

    If you're dissatisfied with the outcome of a mission, we encourage both parties to first resolve the issue through direct, respectful communication. Clients should document specific concerns—such as missed deliverables, delays, or quality issues—and share them with the freelancer to allow for correction before milestone approval.

    If no resolution is reached and the milestone remains unapproved, the client may:

    Request a refund (partial or full), depending on the progress made and the nature of the issue

    Reassign the task to another freelancer at their discretion

    Refunds are not automatic. Each request is reviewed by VirtualMasst on a case-by-case basis. As outlined in our Terms of Use, we reserve the right to determine refund eligibility and amount after reviewing the context, communication history, and supporting materials from both parties.

    ⚠️ Important Notes:

    • Funds are secured held by our financial  regulated payment institution partner. VirtualMasst does not hold or control funds.

    • In case of a dispute, funds remain in escrow until both parties reach an agreement.

    • If no agreement is reached within three (3) months after the freelancer has completed or stopped their services, the funds will be released to the Enterprise—unless an advance payment was agreed, in which case the advance is paid to the freelancer.

    • Once a milestone is approved, the funds are released and cannot be reversed.

    • VirtualMasst is not liable for any arrangements or outcomes that occur outside the platform.

    • Identity verification and AML checks are performed by Stripe in accordance with EU regulations. VirtualMasst does not conduct these checks directly.

    Our role is to uphold platform integrity and protect freelancers’ rights while ensuring fair use for all parties.

    For full details, please refer to our Term of Use

    ​

    Can I work with multiple freelancers on one project?

    Absolutely—yes! With vMasst platform, you have the freedom to build your ideal team by working with multiple freelancers on a single project. You can assign roles based on your needs and budget, bringing together the right mix of talent to get the job done efficiently. We even encourage you to step out of your comfort zone—connect with professionals you might never have considered working with due to distance, location, or time zones. Great talent knows no borders

  • how does payment work on vMasst?

    vMasst operates on a mandatory pre-funding and escrow model.
    Before any work starts, the Client pre-funds the agreed Mission or Project amount (including VAT where applicable). Funds are held in escrow by a regulated financial partner and released only when contractual conditions are met.

    VirtualMasst acts only as a technical intermediary and payment facilitator. It does not hold user funds, does not manage payment accounts.

    ​

    Is VirtualMasst a payment institution?

    No.

    VirtualMasst is not a payment institution and does not provide regulated payment services. All payments and fund holding are handled by a regulated third‑party payment service provider.

    ​

    What is escrow and why is upfront funding required?

    Escrow is a secure payment mechanism where project or milestone funds are deposited in advance and held by a regulated third‑party payment service provider. Neither the platform, Client nor the Independent freelancer or consultant can access the money until the agreed work is completed. VirtualMasst never holds or controls these funds.

    ​

    Upfront funding is required to protect both sides of the collaboration. For Independent freelancers or consultants, it guarantees that the Client has the financial capacity and genuine intention to pay for the work, ensuring they are paid on time once the deliverables are approved. For Clients, the funds remain safely locked until they confirm that the work meets the agreed requirements. This structure reduces payment delays, eliminate fake jobs or scams, and eliminates the need to send reminders for payment or follow‑ups.
     

    Who is the legal supplier of the services?

    Independent freelancers or consultants are always the sole legal suppliers of the services they perform. VirtualMasst does not provide services, does not  employ freelancers on behalf of clients, and does not act as a reseller or principal; last but not least does not hire on behalf of clients nor negotiate contract for the independent freelancers or consultants.

    ​

    Does vMasst decide on the project or mission budget?

    No.
    vMasst does not set, negotiate, or decide the project or mission budget. The budget is defined and agreed directly between the Client and the Independent freelancer or consultant based on the scope of work, deliverables, and timelines.

    vMasst’s role is limited to facilitating the pre-funding of the agreed amount, ensuring alignment between the approved budget, the escrowed funds, and the invoicing process. vMasst does not influence pricing decisions and does not intervene in commercial negotiations.

    vMasst only charges the platform and administrative fees owed by the Independent freelancer or consultant and the hiring company for the use of the platform services, in accordance with the applicable Terms of Use.

    ​

    Does VirtualMasst own the deliverables?

    No.

    Intellectual property rights in deliverables are determined directly between the Client and the Independent freelancer or consultant. VirtualMasst does not own or control any deliverables.

    ​

    What is the difference between a pro-forma invoice and a final invoice?

    A pro-forma invoice is issued before payment and serves solely as a prepayment request to fund escrow.

    It is not a fiscal document, does not constitute an invoice for tax purposes, and does not trigger VAT.

    A final invoice is issued after the project or milestone is completed. This invoice is the official accounting and tax document.

    ​

    What happens after the project is completed?

    ​Final invoice (after completion)

    Once the mission, project, or relevant milestone has been completed, the Independent freelancer or consultant issues the final invoice in strict conformity with the invoice details communicated by vMasst. The release of escrowed funds occurs only after all of the following conditions are met:

    ​

    1. the Client confirms that the mission, project, or relevant milestones have been completed;

    2. the Client confirms that the final invoice issued by the Independent freelancer or consultant has been received and is correct; 

    3. the Client authorises the release of the “Amount to Receive”, which represents the amount to be released to the Independent freelancer or consultant after deduction of the applicable administrative and platform fees owed by the Independent freelancer or consultant, in accordance with the platform procedures and the Terms of Use.

    ​​

    As a client, do I receive an invoice?

    Yes.

    Upon completion of the relevant milestone or project :

    • a final tax invoice is issued by the independent freelancer or consultant, as the sole legal supplier of the services and is fully responsible for VAT reporting and tax compliance.

    • Where applicable, final invoices are created, transmitted via the PEPPOL network and retained for accounting and audit purposes. 

    ​​

    Can the final invoice exceed the funded amount?
    No.
    The Independent freelancer or consultant shall issue the final invoice strictly in accordance with the invoice details provided by vMasst. The invoiced amount shall not be increased, reduced, or otherwise modified. The final invoice shall reflect the “Amount to Receive”, as indicated on the platform and defined in the platform's Terms of Use.

    ​

    When do I get paid as a freelancer or consultant?

    You are paid once the Enterprise confirms milestone completion and authorises payment release. After payment is released, payouts are issued 15 calendar days later. Payout schedule:

    • Milestones released between the 1st and 15th are paid on the 30th of the same month.

    • Milestones released between the 16th and the end of the month are paid on the 15th of the following month.

    All payouts are made automatically to your registered payment method.

    ​

    What happens if the Enterprise does not release payment?

    Until the Enterprise confirms completion and releases payment, funds remain held in escrow and cannot be transferred.

    VirtualMasst sends automated reminders if a milestone remains unconfirmed. If a dispute arises, funds remain in escrow until both parties reach an agreement.

    ​

    ​​How are invoices delivered to EU Clients?

    For Clients located in the European Union:

    • invoices may be issued in structured electronic formats and shared via PEPPOL where required by national law

    • For Clients located outside the EU, invoices are provided electronically in PDF format and shared via the Client’s registered email address.

    • in countries where structured e‑invoicing is not mandatory, invoices are delivered in standard compliant electronic formats

  • Where can I learn about how my personal data is used and protected?


    You can find full details in our Privacy Policy, which explains how we collect, store, and protect your personal information in compliance with data protection regulations.

    ​

    Does VirtualMasst use cookies, and what are they used for?
    Yes, we use cookies to improve your user experience, analyse site performance, and deliver relevant content.

    Please review our Cookie Policy for a clear breakdown of what data is collected and how it is used.

    ​

    Do I need to agree to anything before using VirtualMasst?

    Yes. By accessing or using vMasst platform, you agree to comply with our  Terms of Use, platform policies, and any applicable contracts. These documents define your rights, responsibilities, and the standards expected from all users. We recommend reading them before engaging with freelancers or posting jobs.

    ​

     Where can I access all the official policies of VirtualMasst?
    All key documents—including our Privacy Policy, Cookie Policy, Disclaimer, Data processing and Terms of Use are available in the footer of our website. We strongly encourage all users to read them carefully before engaging on the platform.

    ​

  • Does VirtualMasst offer training?

    We will occasionally offer online  courses, and mentorship sessions—depending on trainer availability. We encourage everyone interested to visit the site regularly to see if any training opportunities are available and relevant to their goals. New sessions may be announced at any time!

    ​

    How can I register for a training session?

    When a training is available, registration details will be listed directly on the platform. Follow the instructions provided for each session.

    Are the training sessions free or paid?

    Some sessions may be offered for free, while others could have a fee depending on the topic.

    Pricing, if applicable, will always be clearly stated.

    ​

    Will recordings be available if I miss a session?
    Recordings will be available to participants who have paid the training fee if any. We recommend attending live to benefit fully from the interactive elements.

  • What is the VirtualMasst Referral Program?

    The VirtualMasst Referral Program allows registered users to earn points and cash rewards by inviting freelancers and hiring companies to join and actively use the platform through a unique referral link.

    ​

    How do I get my referral link?

    Each registered user receives a unique referral link available in their dashboard. This link can be shared with freelancers and hiring companies you wish to invite to VirtualMasst.

    ​

    What qualifies as a valid referral?

    A referral is considered valid only if the invited user:

    • Registers using your unique referral link

    • Completes all onboarding steps (profile setup and full registration)

    • Becomes active on the platform (e.g., applies for jobs, posts jobs, hires freelancers)

    Only eligible and verifiable referrals count toward rewards.

    ​

    Why should I keep a personal record of my referrals?

    ➡️100 active freelancers → €150  

    Refer 100 independent freelancers who:

    • Complete full registration and onboarding process

    • Activate their subscription profile

    • Apply to at least one job or get hired on the platform

    Once these conditions are met, you earn 100 points and receive a €150 cash reward.

    Every additional 100 freelancers → €150 There’s no limit. For every additional group of 100 freelancers who meet the same activity requirements, you earn another €150.

    ​

    What rewards can I earn for referring hiring companies or solo entrepreneurs?

    ➡️ 500 companies → €300  

    When your referred companies post jobs and successfully hire and pay freelancers through vMasst, you earn 200 points and €300.

    ➡️ 500 companies (high‑impact activity) → €500  
    If those companies scale their hiring activity further, you earn 500 points and €500.

    ➡️ 1,000 companies → €1,000  
    Top‑tier referrers who bring in 1,000 active, paying companies get 1,000 points and a €1,000 reward.

    All rewards are issued only after the referred companies post jobs, hire on the platform. Payments must be completed through VirtualMasst to qualify.

    ​

    How do I receive my referral reward?

    Once you’ve met the required referral criteria and your referrals have remained active on the platform for five full months, you can claim your reward by sending an invoice via PEPPOL if you are an EU-user or per email to welcome@virtualmasst.com if non EU.

    Your invoice must:

    • Clearly reference the unique referral code you received when you registered, which is visible under your profile

    • The referral code of each referred user (referee)

    • Specify the number of verified referrals associated with that referral code

    • Be issued under the same account that generated the referrals

    All rewards are paid directly to the payment method linked to your VirtualMasst (vMasst–Stripe) account. Rewards are reviewed and processed within 60 days after all criteria have been met and successfully verified.

    VirtualMasst reserves the right to delay or withhold payment if any irregular or suspicious activity is detected during the verification process.

    ​

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