Terms of use

These Terms of Use are applicable to the use of this VirtualMasst platform, hereinafter called ‘vMasst’ and any related services. The vMasst is a platform built to bridge the gap between freelancers and enterprises, streamlining secure and productive collaboration.

⚠️Important notice!

vMasst is a business-to-business (B2B) platform intended exclusively for use by legally registered entities and self-employed professionals, including independent freelancers, consultants, and companies based in Europe and internationally.
vMasst operates in accordance with the European Union’s evolving financial and digital regulations, including the Payment Services Directive (PSD3), the Digital Operational Resilience Act (DORA), and the Anti-Money Laundering Authority Regulation (AMLA).
vMasst facilitates payments through Stripe Standard Connect, a regulated payment institution. Freelancers connect their own Stripe accounts to receive payouts directly. vMasst does not hold, control, or transfer funds and is not a payment service provider under PSD3.

The platform displays the final payout amount freelancers will receive after deducting vMasst’s administrative fee. This fee also covers Stripe’s processing costs, so freelancers do not pay Stripe fees separately. Freelancers are responsible for generating invoices for their own records based on the amount shown on the platform. These invoices are not sent to Enterprises, as payment has already been completed.

Admin fees charged to independent freelancers/consultants and enterprises are for platform access and operational support only and do not constitute payment processing or financial intermediation.
vMasst does not represent or act on behalf of Enterprises in any financial capacity. It does not mediate, guarantee, or intervene in transactions between users.
vMasst relies on Stripe’s compliance with DORA for ICT risk management and incident reporting. Stripe is responsible for monitoring, reporting, and mitigating operational disruptions related to payment services. vMasst does not duplicate these obligations and assumes no liability for third-party infrastructure failures.

Identity verification and Know Your Customer (KYC) procedures are performed by Stripe. vMasst does not conduct direct AML checks but supports Stripe’s framework through platform-level safeguards.

By registering as an independent freelancer, you appoint vMasst as your limited agent for the purpose of facilitating payment collection via Stripe. This appointment is strictly limited to payout coordination and does not extend to contract negotiation, dispute resolution, or representation of Enterprises.

Private individuals acting in a purely personal or non-professional capacity (i.e., consumers) are not permitted to register or use the platform within Europe. Outside of Europe, individuals may register provided they offer professional services in accordance with their local laws and do not present themselves as consumers. vMasst reserves the right to review, reject, or remove any registration that does not align with this policy.

Users located outside of Europe—including but not limited to those based in the United States, Canada, Australia, or other non-European jurisdictions—acknowledge and agree that vMasst is not established, registered, or otherwise operating in their country. vMasst bears no responsibility for compliance with any local tax, business registration, invoicing, labour, or regulatory obligations in those countries. This includes, but is not limited to, income tax, service tax, GST, VAT, sales tax, or licensing requirements.

All such obligations remain the sole responsibility of the user, whether acting as a freelancer, a company, or a hiring client. Use of the platform shall not be interpreted as creating a taxable presence, legal nexus, permanent establishment, or compliance obligation for vMasst in any country outside of Europe.

vMasst acts solely as a neutral digital platform and does not engage in, supervise, or enforce any contract, transaction, or service carried out between users.

Each user of the vMasst is hereinafter referred to as ‘user’ or ‘you’.
Two types of users may subscribe:
1/ ‘Independent freelancers’: parties offering freelance services to other enterprises.
You can register as an Independent freelancer or consultant if you have a proper enterprise registration (if required following your local laws). Identity verification may be required to comply with applicable AML/KYC obligations via Stripe connect. Additional documentation may be requested depending on your jurisdiction and the nature of your activity on the platform. By creating an account, you represent and warrant that you have a lawful enterprise registration.
2/ ‘Enterprises’: parties willing to onboard such Independent freelancers, including solo entrepreneurs, companies, SME’s. You can only register as an Enterprise if you have a proper enterprise registration (if required following your local laws). Identity verification may be required to comply with applicable AML/KYC obligations. Additional documentation may be requested depending on your jurisdiction and the nature of your activity on the platform. By creating an account, you represent and warrant that you have a lawful enterprise registration.
Only one verified account per user is allowed unless explicitly approved otherwise in writing.
These Terms of Use must be read in conjunction with the Privacy Policy.
Together, these documents outline the terms under which access is granted to, and use may be made of vMasst, and describe the responsibilities of both VirtualMasst and the user, including but not limited to the content hosted or shared on vMasst.

The user must explicitly accept these Terms of Use when registering an account on vMasst. These Terms of Use also generally apply to any access to and use of vMasst.

VirtualMasst therefore recommends that users carefully read these Terms of Use and the Privacy Policy before using vMasst platform. Users who do not agree with these terms are requested not to use vMasst.

These Terms of Use take precedence over any terms and conditions of the user, even if such terms state that they shall exclusively apply. Deviations from these Terms of Use are only valid with the prior written consent of VirtualMasst.

The Terms of Use and Privacy Policy are always available for consultation, download, and printing via www.virtualmasst.com.

These Terms of Use may be supplemented by specific terms and conditions, for example, when extra features are issued. It is therefore important to verify whether specific use of the platform is subject to any additional special conditions. In the event of any inconsistencies between the provisions of these general Terms of Use and the terms applicable to specific services, the provisions of the special terms shall prevail.
vMasst is a platform designed to connect independent freelancers with enterprise clients, enabling them to collaborate efficiently and securely. Within the platform, users can communicate and negotiate directly. When a client chooses to hire a freelancer, they may enter into a legally binding contract with that freelancer at their own discretion. vMasst does not facilitate, mediate, or participate in the creation or execution of such contracts. The platform’s purpose is to streamline the engagement process, reduce administrative overhead, and foster trusted professional relationships. vMasst is intended solely for use by businesses and freelance professionals; individual consumers should not subscribe. No employment, agency, or joint venture relationship is created between users or between users and VirtualMasst.
Enterprises begin by posting public or private job offers on vMasst, and independent freelancers apply to these missions. All job postings must meet minimum compensation thresholds, and every interaction takes place through the platform interface.

Stripe Connect onboarding is mandatory for all users. Financial transactions are processed via Stripe Connect, a regulated payment service provider. vMasst does not hold or manage user funds. Users are subject to identity verification and anti-money laundering checks in accordance with applicable EU regulations including PSD3, DORA, and AMLA. Enterprises must register a valid payment method and, upon confirming a job offer, pay the full project amount plus any applicable fees.

Work commences only once funds are secured in escrow. Payouts are released upon confirmation by the hiring party that the job has been completed. This structure ensures verified engagement, financial security, and accountability for both freelancers and enterprises.
To uphold the integrity of the vMasst’s ecosystem and protect both Independent freelancers and Enterprises from fraudulent activity, key platform actions are designated as paid features. By requiring payment at critical engagement points—such as registration, job publication, and confirmed hire—VirtualMasst tries to ensure that only serious, verified users participate on the vMasst.
The following payment fees are applicable on the VirtualMasst platform. By subscribing our services, you acknowledge and agree to these fees as binding and non-negotiable

Independent freelancers plan:
Independent freelancers are charged a subscription fee upon registration, with administrative fees applied only after successful project completion. These mechanisms serve as a financial barrier against scammers, bidding mechanism and reinforce platform accountability.
• Iris Fee – A vMasst fee for all Independent freelancers: €15 per month for all Independent freelancers as soon as they register on the platform (whether hired or not). This fee covers job search, applications, stationery on the platform.
• Calla Fee – An admin fee of €35 +7% for all talents, payable only if the Independent freelancer is hired on a fixed or hourly contract, regardless of the mission type.

All monthly subscription plans will automatically be renewed for the same period, unless the user or vMasst platform has issued a written notice to the other party at least one (1) week in advance.

Users may remove their account before the end of the membership period but note that no refunds will be given and any payable amounts will remain payable. You may terminate your account at any time by contacting us via our vMasst support@virtualmasst.com. Upon termination, you will lose access to your account and all associated content.

Enterprises plan:
Job posting is a paid feature for hiring Enterprises, with fees applied to support the platforms and upon publication and additional charges triggered only after an independent freelancer accepts the mission. This structure discourages fake listings and filters out non-committal or deceptive actors. Unlike the Independent freelancers, Enterprises are not charged a recurring monthly subscription, but a small fees contribution apply per job posted or hire made, as outlined below.

Daffodil fee: Upon registration, Enterprises gain access to the vMasst’s talent search and job posting interface. Posting a public job triggers the Daffodil Fee, set at €10 + 10% of the total project price per milestone. This fee is charged immediately upon job publication and covers access to the station, search tools, listing visibility and messaging.

Daisy fee: Enterprises who choose to post a private job—targeting to a specific Independent freelancer and not visible to others—are subject to the Daisy Fee, charged upon posting the private job. The Daisy Fee is €40 + 10% of the total project price, and applies to both fixed-price and hourly contracts.

Marigold plan: Enterprises wishing to publish advertisements on the platform (e.g., showcasing company services or announcements) may opt into the Marigold Plan, which carries a €399 flat fee. Ads are published on the vMasst homepage and remain visible for a duration of 3 to 4 weeks. After this period, you can opt to extend the plan or stop it. In case of extension, you will be charged the same amount for the same period.

All job postings must meet minimum compensation thresholds:

Hourly contracts must offer a minimum of €15/hour, with a minimum total project value of €300 excl. vat.

Fixed-price contracts must start at a minimum of €300 excl. vat.

Please note: All fees are non-refundable under any circumstances, except in cases of verified technical error or duplicate billing, at VirtualMasst’s sole discretion. Membership starts upon registration trough vMasst.

VirtualMasst reserves the right to adjust membership fees at its sole discretion. Any changes to the fee structure will be communicated to users in advance through appropriate channels (e.g., newsletter or platform notifications). Continued use of the platform after the revised fees take effect will constitute acceptance of the updated terms.
The following applies for Independent freelancers:
The first Iris fee will be invoiced during subscription through credit card. Further payments of the Iris fee will also be paid using your credit card. For example, an independent freelancer who registers on the 10th of the month will be charged €15 (excluded VAT as VirtualMasst does not charge VAT at this moment) on that day, and again on the 10th of each subsequent month unless the subscription is cancelled. Independent freelancers must maintain a valid payment method to retain access to platform features. Failure to do so may result in restricted access, suspension, or account deactivation.

The Calla Fee is deducted from the freelancer’s earnings prior to payout and is triggered per confirmed hire, regardless of mission type.
The Enterprise fees will be invoiced ad hoc through credit card or bank transfer as indicated.
The contract will at all times be concluded between the Independent freelancer and the Enterprise.

Any disputes between Independent freelancers and Enterprises are to be settled between them. The terms and conditions of their contract will apply.

VirtualMasst may not be held liable for any faulty execution of service by the Independent freelancer or any mistake made by the Enterprise. vMasst should be regarded solely as a matchmaker space and will remain neutral. VirtualMasst shall not be responsible for enforcing, interpreting, or mediating those agreements between Independent freelancers and Enterprises.

Any disputes related to deliverables, deadlines, communication, or contract expectations are strictly between the Independent freelancer and the Enterprise. VirtualMasst does not intervene in private agreements or subjective evaluations of work. Both parties are responsible for resolving these matters independently.
VirtualMasst does not verify the accuracy, legality, or reliability of user profiles, job posts, or proposals.
Users agree not to solicit, encourage, or engage with other users (including Independent freelancers and Enterprises) outside of vMasst for the purpose of initiating, conducting, or completing any project, assignment, collaboration, or business opportunity that was facilitated, introduced, or discovered through vMasst.

This restriction applies during the use of vMasst and continues for a period of twelve (12) months after the date the user’s account is deactivated or terminated.

Specifically, users shall not complete payments or engage in any collaboration that avoids vMasst’s fee structure or bypasses its processes.

In the event of a breach of this clause, VirtualMasst reserves the right to charge a circumvention Fee, equal to: [15–25]% of the total value of the off-platform project or engagement; or a flat fee of €5.000 excl. VAT, whichever is greater. This fee is intended as a reasonable pre-estimate of damages and is immediately due and payable upon notice of breach, without prejudice to VirtualMasst’s right to pursue higher damages.

Users who are approached by others with the intent to circumvent vMasst must notify vMasst immediately. Failing to report such solicitation may itself constitute a breach of these Terms of Use.

VirtualMasst reserves the right to suspend or remove accounts that attempt to bypass paid features or engage in fraudulent behaviour.
VirtualMasst enables enterprises to make payments to independent freelancers through integrated third-party payment services.

More specifically this will be the process:

All payments between Enterprises and Independent freelancers are processed through a secure escrow system powered by Stripe Connect, a regulated third-party payment service provider.

VirtualMasst does not hold or manage user funds and does not act as a payment service provider or financial intermediary.

Enterprises must fund the full project—or each milestone—before any work begins. This eliminates late payments and protects Independent freelancers from unpaid work. Escrow ensures that funds are available, securely held, and only released when both parties confirm the milestone is complete.

Payouts are issued fifteen (15) calendar days after the Enterprise releases payment for a completed milestone via vMasst. Upon release, the Independent freelancer receives an automated email notification confirming the payment has been authorised. This notification marks the start of the fifteen (15)-day payout countdown.

Milestones completed and released between the 1st and 15th of any calendar month are paid out on the 30th of that same month. Milestones completed and released between the 16th and the final day of the month are paid out on the 15th of the subsequent month.

As long as the Enterprise has not clicked the “Release payment” button, the funds remain in escrow and cannot be transferred.

VirtualMasst will automatically send reminders to the Enterprise if a milestone remains unconfirmed and the Independent freelancer has not received payment within a reasonable timeframe.

Independent freelancers will see the amount to be received in advance when they accept the offer, including any applicable fees or deductions. All payouts are made automatically to the Independent freelancer’s registered payment method. VirtualMasst does not support manual transfers, early releases, or alternative payment channels.

Once a milestone is confirmed and funds are released, the payment is final and non-refundable. In case of a dispute, the funds remain in escrow until both sides reach an agreement. VirtualMasst remains neutral and does not intervene in contractual

disagreements. If the dispute is not resolved within a reasonable timeframe, and more specifically within three (3) months after the Independent freelancer has completed or ceased services, the funds will be released to the Enterprise—unless an advance payment agreement exists. In such cases, the advance will be paid to the Independent freelancer.

VirtualMasst is not responsible for delays resulting from incorrect payout details, delayed client payment release, or technical issues arising from third-party payment processing.
When the user submits any kind of information to VirtualMasst, whether through vMasst or by other means, the user represents, warrants, and agrees that:

they have the legal right to do so freely;

such information does not infringe any copyrights, trademarks, patents, trade secrets, or any other rights of third parties; and

the information is not harmful to third parties, is legal and ethical.

The user further agrees that any files submitted shall be free from viruses, technical defects, or any elements that may damage or otherwise negatively affect the operation of computers, servers, or similar systems.

Users acknowledge that the proper functioning of vMasst also depends on the complete and accurate input provided by its users.

All users undertake to provide accurate and complete information upon subscription and when completing their profile. It is not possible for us to verify all submitted information. You agree to keep your information updated as needed. Independent freelancers are for instance responsible for ensuring that the content of their profiles and project proposals are accurate. Enterprises should for instance keep job postings up to date. Therefore, we do not guarantee the usability, reliability, or accuracy of any information provided through vMasst. VirtualMasst shall not be held liable in any way for any material provided by the user.

Your registration may be subject to approval by VirtualMasst, and we reserve the right to decline any registration request—for joining the platform or creating an additional account—for any lawful reason. VirtualMasst also reserves the right to amend or remove any submitted material at its sole discretion. This may include, for example, content that do not comply with the aforementioned guidelines.

In addition, it is possible that we may not accept new submissions at certain times, for instance due to storage limitations or other technical constraints.

If you have any questions about this, you can always contact us at support@virtualmasst.com.

You agree to grant VirtualMasst a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use your materials to the extent necessary for VirtualMasst to operate and maintain the service. VirtualMasst is as such entitled to display the information in your user profile or for promotional purposes. In this context VirtualMasst also refers to its Privacy Policy
It is not permitted to use vMasst in an improper or unauthorized manner, including but not limited to:

using vMasst for purposes other than those intended;

selling or renting vMasst;

decompiling, reverse engineering, or modifying vMasst;

interfering with or preventing the use of vMasst.

It is also prohibited to remove or circumvent any technical protections that are intended to secure vMasst or to have such actions performed by others.

Each user also undertakes to comply with all applicable laws and regulations, as well as any specific guidelines issued by VirtualMasst regarding the use of vMasst.
Upon registration, the user will receive a personalised login through email address and password. This login is personal and must be kept confidential and properly secured (such as using a strong password). The user is responsible for logging in securely and for using appropriate devices with suitable security measures, ensuring protection against viruses, unauthorized access, and similar risks.

The user is fully responsible for any unauthorized use of the services by third parties resulting from the user's failure to comply with this clause. The user is required to contact VirtualMasst immediately in the event of any circumstance that may lead to the unauthorized use of vMasst, such as theft or loss of login credentials, so that VirtualMasst can proceed with deactivation of the user’s account.

The user shall at all times respect the name and reputation of VirtualMasst and ensure that the use of vMasst does not in any way damage the rights and/or reputation of VirtualMasst.
VirtualMasst may immediately terminate or suspend the user's rights with respect to vMasst in the following cases:

The user fails to comply with their obligations as a user;

In case of complaints related to user made by other users;

The user does not respect the intellectual property rights of VirtualMasst or its licensors;

The user commits any breach of these Terms of Use or any applicable special conditions.

In general, VirtualMasst reserves the right to take vMasst offline, to limit its use, or to deny access—whether in whole or in part, temporarily or permanently—at any time and at its sole discretion. In no event shall VirtualMasst be held liable for doing so.

In case of termination due to the fault of users, no refunds will be given and all amounts will remain payable, notwithstanding the right to higher damages.
vMasst may contain advertisements.
If vMasst refers to other websites or contains specific third-party hyperlinks, this does not imply that VirtualMasst approves all content on these websites, nor can VirtualMasst be held responsible for the proper functioning, content, information, products, or services offered by these third parties, whether or not accessible through vMasst.

Therefore, when a user clicks through an advertisement to a third-party platform, it is important that the user carefully reviews the terms and conditions applicable to the use or purchase of such third-party services. VirtualMasst cannot be held liable in any way for these third-party services.

It is impossible for VirtualMasst to know, verify, or approve all materials and websites that have created links to vMasst.

VirtualMasst accepts no liability for any aspect of the operation of these third parties.
All intellectual property rights and/or similar rights in and to vMasst—including, but not limited to, the underlying software, source code, object code, structure, design, databases, images, logos, trademarks, content, and all related materials—are and shall remain the sole and exclusive property of VirtualMasst or its licensors, as applicable.

Subject to compliance with these Terms of Use, VirtualMasst grants the user a limited, personal, non-exclusive, non-transferable, and revocable right to use vMasst, strictly for the purposes for which it is intended. This right is granted for the duration of the user’s valid access to vMasst and may be revoked at any time in the event of a breach.

Unless expressly permitted in writing by VirtualMasst:

The user may not copy, reproduce, distribute, transmit, display, publish, modify, adapt, translate, decompile, disassemble, reverse-engineer, or create derivative works based on any part of vMasst;

The user may not sublicense, rent, lease, lend, or otherwise make vMasst or any part of it available to third parties;

The user may not remove, obscure, or alter any copyright, trademark, or other proprietary notices contained in or on vMasst.

Use of vMasst is restricted to the country or region from which access was granted, unless otherwise approved by VirtualMasst in writing. Any unauthorized use shall constitute a breach of these terms and may lead to immediate suspension or termination of access, without prejudice to any other rights of VirtualMasst under applicable law.
VirtualMasst processes personal data through vMasst. For more information, we would like to refer to our Privacy Policy.
By submitting content such as profiles, project descriptions, portfolios, or public reviews, you acknowledge that this information is not confidential and may be visible to other users or displayed publicly on the vMasst.
However, sensitive data—including identity documents, payment details, and verification records—is handled securely by our third-party provider (Stripe) and remains confidential. This information is protected under applicable data protection laws and is never shared publicly or used outside its intended purpose.

By using the vMasst, you agree to share public-facing content voluntarily, while trusting that all private data is safeguarded through secure systems and compliant processes.

Users acknowledge that, in the course of using the platform, they may gain access to non-public, confidential, or proprietary information relating to other users or their respective businesses, including but not limited to business strategies, technical data, project details, financial information, and other sensitive content. Users agree to treat all such information as strictly confidential and shall not disclose, use, or reproduce it for any purpose other than as strictly necessary for evaluating or engaging in a potential collaboration initiated through vMasst.

The platform serves solely as a matching and communication tool and does not participate in, review, or govern the content of any contract or agreement that may be entered into between the Independent freelancers and Enterprises. It is the sole responsibility of the users to include adequate confidentiality obligations in any such separate agreements.

VirtualMasst shall not be held liable for any misuse or unauthorised disclosure of confidential information exchanged between users. Users are expected to exercise due diligence and discretion in all communications and are solely responsible for safeguarding their own confidential information.
If the user has any complaints regarding vMasst, they must notify VirtualMasst in writing via support@virtualmasst.com within fourteen (14) days after becoming aware of the issue. Failure to do so within this period will result in the forfeiture of any claim, unless otherwise provided by mandatory law.

The obligation of VirtualMasst shall constitute a best-efforts obligation (‘middelenverbintenis’).

In the event of the discovery of errors, the user must report any complaints to VirtualMasst in writing as soon as possible and in any case within seven (7) days after the discovery. To the extent permitted under applicable law, any claim shall be forfeited if no complaint is filed within this period.

VirtualMasst shall always have the right to remedy the issue itself first. No third-party service provider may be appointed at the expense of VirtualMasst.

VirtualMasst's liability, whether contractual or non-contractual, is limited to the invoiced amount.

The user acknowledges and agrees that, in the event a fault in the performance of the contract also gives rise to a potential non-contractual claim (‘samenloop’), the VirtualMasst shall, in principle, only sue VirtualMasst contractually—except where legal exceptions of mandatory law or public order apply.

Third parties engaged by VirtualMasst (including directors, subcontractors, employees) cannot be held directly liable by the user on a non-contractual basis, except in the case of claims relating to physical or psychological harm, or in the event of willful misconduct intended to cause damage. This is without prejudice to applicable rules on director liability and the relevant provisions of the Employment Contracts Act.

Without prejudice to mandatory statutory provisions or rules of public policy, any claim against VirtualMasst shall in any event lapse if no legal action is initiated within one (1) year from the date on which the circumstance giving rise to liability is discovered, or could reasonably have been discovered.

VirtualMasst does not exclude its liability in the event of willful misconduct or gross negligence with intent to cause harm, or in any other situation where liability cannot legally be excluded or limited under applicable mandatory law.

If VirtualMasst is held liable for damage resulting from a fault or negligence attributable to both VirtualMasst and a third party and/or the user, VirtualMasst shall only be liable for the portion of the damage directly caused by its own fault or negligence, and shall not be jointly or severally liable with such third party and/or the user.

Notwithstanding any other provision of these Terms of Use, VirtualMasst shall not, whether as a result of breach of contract, warranty or otherwise, have any liability for incidental or consequential damages, including but not limited to loss of profit or revenues, business opportunities, expected benefits or savings, loss of turnover due to production downtime, loss, destruction or corruption of data.

The user shall indemnify and hold VirtualMasst harmless from any and all third-party claims arising from the use of vMasst, the user’s failure to comply with legal or contractual obligations toward VirtualMasst, another user of vMasst, or any third party.
Independent freelancers act as independent contractors and are responsible for their own taxes, insurance, etc.
VirtualMasst shall not be held liable for any failure or delay in the performance of their obligations under this agreement if such failure or delay results from an event of force majeure. Force majeure shall mean any event or circumstance occurring after the conclusion of this agreement, beyond the reasonable control of VirtualMasst, and which temporarily or permanently renders the performance of one or more obligations impossible.
Events that shall be considered as force majeure include, but are not limited to:
(i) natural disasters,
(ii) fire,
(iii) floods,
(iv) large-scale disruptions to essential IT infrastructure beyond the party's control,
(v) large-scale cyberattacks,
(vi) prolonged outages of electricity or internet services,
(vii) government actions or orders that prevent the delivery of services,
(viii) epidemics or pandemics making physical presence impossible,
(ix) strikes outside the affected party’s organization.

VirtualMasst shall notify the other party in writing as soon as reasonably possible, stating the nature of the force majeure and, where possible, the expected duration.

As soon as the force majeure event occurs, the obligations of VirtualMasst shall be suspended for the duration of the event. If the force majeure situation lasts for more than three (3) months, either party shall have the right to terminate the agreement in whole or in part, without any obligation to pay compensation.
The possible invalidity or unenforceability of one or more provisions of these Terms of Use (or parts thereof) shall not affect the validity and enforceability of the remaining provisions.

In the event that one or more provisions (or parts thereof) are held to be invalid or unenforceable, VirtualMasst and the user shall negotiate in good faith to replace the invalid provision(s) with valid provision(s) that, to the greatest extent possible, reflect the original intent and spirit of these Terms of Use.

The failure or delay by VirtualMasst to exercise or enforce any right or provision under these Terms of Use shall not constitute a waiver of such right or provision, unless expressly acknowledged and agreed to in writing by VirtualMasst.
VirtualMasst reserves the right to modify these Terms of Use when necessary, for example, due to changes in the functionalities of vMasst. VirtualMasst therefore recommends that users review these Terms of Use periodically.
Where required by applicable law, VirtualMasst will notify users separately about any changes to these Terms of Use. If you do not agree with the updated Terms of Use, you may choose to stop using vMasst at any time.
These Terms of Use were last updated on November 6, 2025.
These Terms of Use and the use of vMasst shall be governed by and construed in accordance with Belgian law. Any disputes arising out of or in connection with these Terms of Use shall be submitted exclusively to the courts and tribunals of the judicial district where VirtualMasst has its registered office.
If you have any criticism or feedback regarding VirtualMasst or vMasst platform, kindly contact vMasst at the soonest and help us to improve our services.

Please contact us through support@virtualmasst.com in case of questions or remarks.

General terms and conditions governing the use of the vMasst platform

e-Mail disclaimer

The following disclaimer is applicable to each e-mail and its content coming from VirtualMasst. "This message and any attachments may contain confidential information protected by intellectual property rights or other legal protections, and are intended exclusively for the use of the designated recipient. It is strictly prohibited to copy, modify, disclose, or distribute this message or its contents to any third party without prior written consent from VirtualMasst.If you are not the intended recipient, please notify the sender immediately and delete the message from your system. VirtualMasst accepts no liability for any direct or indirect damage resulting from errors, inaccuracies, unauthorized use, disclosure, copying, modification, or the transmission of viruses through this email.

This message does not constitute any formal commitment or obligation on the part of VirtualMasst, unless expressly stated in a written agreement between the intended recipient and VirtualMasst".