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VirtualMasst Support
Find the right place for help with your account, job, profile, payment or platform policies.
Choose the right help route
If you do the work
Find help with:
- Creating your talent account
- Profile review and approval
- Stripe onboarding
- Applying to jobs
- Private invitations
- Payout timing
- Invoicing
- PEPPOL invoicing across Europe when required
If you are hiring
Find help with:
- Creating an employer account
- Posting a public or private job
- Exploring talent profiles
- Invitations and applications
- Pre-funding work before it starts
- Confirming completed work
- Releasing payment
- Platform fees and invoices
Registration support
Employer accounts
Support may include:
- Choosing an employer account
- Business registration requirements
- Business number details
- Accepting the General Terms, Privacy Policy and Data Processing Terms
- Stripe requirements where applicable
Talent accounts
Support may include:
- Creating your profile
- Completing required profile information
- Keeping your Business number and details current
- Stripe identity, banking and compliance checks
- Know Your Customer (KYC) requirements
- Profile approval
The VirtualMasst team reviews and approves talent profiles.
The checks cover ID, pictures, phone number, address and Business number.
An incomplete profile is not approved.
Job and profile support
Publishing a job
Find help with:
- Public jobs
- Private jobs
- Scope
- Expected deliverables
- Timeline
- Rate or budget
- Work setup: on site, remote or hybrid
Editing a profile
Talents can update their professional information, Business number, profile and CV as their experience changes.
Invitations and applications
Employers can invite talents directly to private jobs.
Talents can apply to public jobs or review a private invitation and accept or decline it.
Accepting confirms the agreed work, timeline and rate.
Declining lets the employer move on to other talents.
Scope changes
If the agreed work changes, the employer and talent can discuss the revised scope, deliverables, timeline and rate before continuing.
Payment and invoicing support
Current platform fees are listed on Pricing.
View pricingThe payment sequence is explained on How it works.
How it worksWhen will I be paid?
Payouts are issued fifteen calendar days after the employer releases payment for a completed project.
How does the employer pay?
Employers pay upfront by credit card or bank transfer through Stripe.
Funds are held within the Stripe payment flow until release.
Who invoices whom?
The talent invoices the employer in their own name.
Talents across Europe can use VirtualMasst’s PEPPOL invoicing when required.
What if we disagree about the work?
The current Terms set out how disagreements and complaints are handled.
Read the TermsPolicy and privacy questions
Use the current published policy documents for questions about platform rules, privacy and data processing.
Terms and Conditions
Use the Terms for information about:
- Platform fees
- Pre-funding and payment
- Payouts
- Release
- Complaints and disagreements
- User responsibilities
- The current general support contact
Privacy Policy
Use the Privacy Policy for information about:
- Personal data
- Privacy rights
- Data access
- Data deletion
- The current privacy contact
Data Processing Terms
Use the Data Processing Terms for information about:
- Data processing roles
- How personal data is processed through the platform
- Sub-processors
Report an issue
When contacting support about a platform issue, include the information that helps identify what happened.
- What happened
- When it happened
- The job, profile or page involved
- What you expected to happen
- Relevant screenshots or messages, if available
Use the current support contact published in the Terms.
Check the current general support contactContact VirtualMasst
The current general support contact is published in the Terms.
Privacy requests should use the contact published in the Privacy Policy.