TRUST & RESPONSIBILITY
Is VirtualMasst Legit? How Trust and Responsibility Work
Before you hire or accept a job through VirtualMasst, you can see how account checks, profile approval and payments work.
The VirtualMasst team reviews and approves talent profiles.
Stripe carries out identity, banking and compliance checks.
The employer chooses who to hire and approves the completed work.
DEFINITION
What VirtualMasst is and is not
What it is
- A B2B platform connecting employers directly with independent talents
- A platform where employers can post jobs or explore talent profiles
- A platform where the VirtualMasst team reviews and approves talent profiles
- A platform that facilitates job pre-funding and payment through Stripe
How the roles are divided
- VirtualMasst is not a recruitment or staffing agency
- The employer chooses the talent
- The contract for the work is between the employer and the talent
- The employer approves the completed work
- Funds are held within the Stripe payment flow until release
THE CHECKS
What profile and identity checks cover
Profile and business details
The VirtualMasst team checks:
- ID
- Pictures
- Phone number
- Address
- Business number
- Whether the CV and portfolio are available
An incomplete profile is not approved.
Stripe onboarding
Stripe carries out identity, banking and compliance checks, including Know Your Customer (KYC), before anyone can be paid.
Profile approval
The VirtualMasst team reviews and approves the talent profile before it becomes visible on the platform.
Talents must keep their Business number and professional details up to date and inform the VirtualMasst team when relevant details change.
YOUR DECISION
What stays your decision
VirtualMasst completes the platform checks. Further checks are the employer’s duty.
What the checks do not confirm
- That a talent is right for your particular job
- That deliverables are complete, accurate and current
- That a job will be delivered on time or to your required standard
- A talent’s reliability, communication style or quality of delivery
The employer decides who to hire.
PRE-FUNDING
How jobs are pre-funded
The employer pays upfront by credit card or bank transfer through Stripe.
Funds are held within the Stripe payment flow until release, and the employer releases payment after confirming the work is complete. For larger jobs, the employer can decide to split the work into several projects. The full sequence, including project pre-funding and payouts, is on How it works.
YOUR CHECKS
User due diligence
If you do the work
- Read and understand the job, including who approves the work and when
- Confirm the agreed work is pre-funded before you start
- Keep the conversation on the platform
- Keep your Business number, profile and CV up to date
If you are hiring
- Read the profile for evidence relevant to the job
- Ask for a reference from a past employer
- Review the talent’s CV and portfolio
- Agree the scope, timeline, deliverables and acceptance criteria
- Carry out any further checks you need
- And more...
CURRENT TERMS
Disagreements and current policies
VirtualMasst facilitates the payment process. The job agreement is between the employer and the talent.
Funds are held within the Stripe payment flow until release.
The current Terms and Conditions set out how disagreements and complaints are handled.
FAQ
Common questions about trust and hiring
VirtualMasst is a Belgian-based B2B freelance platform connecting companies directly with independent freelancers and consultants.
The VirtualMasst team reviews and approves talent profiles. Employers can post jobs, explore profiles, communicate directly and choose who they want to hire.
The employer and talent contract directly with each other.
No.
VirtualMasst provides the platform. Employers choose who they want to work with.
The VirtualMasst team reviews and approves talent profiles but does not make the hiring decision for the employer.
You pre-fund the work you are ordering.
For hourly or short-term work, this can be the confirmed hours or scope.
For a fixed-price job, the agreed fixed amount is pre-funded before work begins.
For larger jobs, the employer can decide to split the work into several projects and pre-fund each project.
Employers pay upfront by credit card or bank transfer through Stripe.
Funds are held within the Stripe payment flow until release.
When the agreed work is complete, the employer confirms completion and releases the payment.
The talent invoices the employer in their own name.
YOUR NEXT STEP
Verify current terms
Review the current Terms of Use and platform policies before starting a collaboration.
The documents
YOUR NEXT STEP
Verify current terms
Review the current Terms of Use and platform policies before starting a collaboration.
Start a secure collaboration
Read terms of use