How do I register ?

1. Visit the homepage and click on "Hire Talents" or use the "Dashboard" button to post a job.

2. You will first be prompt to create your profile 

3. Complete the signup form to register as a an employer  and fill out the required fields in the short signup form.

4. Carefully read and agree to VirtualMasst’s Terms & Conditions and Privacy Policy.

5. Sign the client agreement (by ticking the “Agree” checkbox, you are digitally signing the contract. This action is legally binding and confirms your acceptance of the terms).

6. Click “Sign Up” to complete the process and activate your account.

​​

How do I post a job or select an independent freelancers ?

We offer multiple ways to post a job on the platform:

1. From your homepage, click the “Post a Job” button.

2. From your dashboard, navigate to your dashboard and select “Post a Job” to begin drafting your listing.

3. You have two options when posting a job on VirtualMasst:

   • Public job: Your job will be visible to all verified freelancers on the platform. Interested freelancers can apply, and you can review their profiles, rates, and availability before making a selection.

   • Private job: You can target a specific freelancer by name or profile. If they accept your offer and conditions, you can move forward with the collaboration. If they decline (e.g. the rate or scope doesn’t match), you're free to revise or choose another candidate.

4. Once a freelancer is selected, you’ll confirm the agreement (rate, hours, or project fee), fund the mission via our secure Stripe Connect escrow system, and work can begin.

5. 👉 For a full overview, please refer to our Terms & Conditions

​

Are there any fees for companies?

​

For details about any applicable fees, please refer to our Terms & Conditions, where all pricing and usage policies are clearly outlined.

​

What types of working arrangements can I have with freelancers?

You can choose from several working arrangements depending on your project requirements and operational setup. If you're open to collaborating with independent freelancers across borders or prefer local professionals for in-person work, vMasst accommodates both.

Remote work: this arrangement allows freelancers to contribute from any location. It's well-suited for businesses seeking flexibility, specialised skills, or support beyond their immediate area.

On-site engagements: If your business has a physical office, you can connect with freelancers in your region who are open to working on-site. This is ideal for roles that benefit from direct collaboration or access to in-house resources.

Hybrid arrangements: a combination of remote and in-person work, suitable when proximity allows. Hybrid setups work well for businesses that value occasional face-to-face interaction while maintaining flexibility.

One-time projects are best for short-term assignments with clearly defined outcomes. This option is efficient for businesses needing focused input without long-term commitment.

Ongoing or long-term collaborations: are recommended for sustained support or evolving projects. This arrangement fosters continuity and deeper integration with your team.

​

How do I pay freelancers?

All payments are made upfront through our escrow-like structure, powered by Stripe. Enterprises must fund the full project—or each milestone—before any work begins. This eliminates late payments and protects Independent freelancers from unpaid work. Funds are held and released by Stripe, a regulated payment institution. VirtualMasst does not hold or control funds at any point.

Once you select a freelancer and both parties agree to the terms (hourly or fixed rate), you’ll be required to fund the mission upfront. The funds are held safely in escrow until the work is completed and approved.

Only then is the payment released to the freelancer.

Key points:

• You do not pay the freelancer directly.

• You fund the mission via the platform using a valid payment method.

• All transactions are securely handled through Stripe and fully transparent.

• You will receive a payment confirmation and invoice for your own accounting records.

• For full payment procedures, including refunds and processing times, refer to our Terms & Conditions

What if I'm not satisfied with the work?

If you're dissatisfied with the outcome of a mission, we encourage both parties to first resolve the issue through direct, respectful communication. Clients should document specific concerns—such as missed deliverables, delays, or quality issues—and share them with the freelancer to allow for correction before milestone approval.

If no resolution is reached and the milestone remains unapproved, the client may:

Request a refund (partial or full), depending on the progress made and the nature of the issue

Reassign the task to another freelancer at their discretion

Refunds are not automatic. Each request is reviewed by VirtualMasst on a case-by-case basis. As outlined in our Terms of Use, we reserve the right to determine refund eligibility and amount after reviewing the context, communication history, and supporting materials from both parties.

⚠️ Important Notes:

• Funds are held in escrow by Stripe, a regulated payment institution. VirtualMasst does not hold or control funds.

• In case of a dispute, funds remain in escrow until both parties reach an agreement.

• If no agreement is reached within three (3) months after the freelancer has completed or stopped their services, the funds will be released to the Enterprise—unless an advance payment was agreed, in which case the advance is paid to the freelancer.

• Once a milestone is approved, the funds are released and cannot be reversed.

• VirtualMasst is not liable for any arrangements or outcomes that occur outside the platform.

• Identity verification and AML checks are performed by Stripe in accordance with EU regulations. VirtualMasst does not conduct these checks directly.

Our role is to uphold platform integrity and protect freelancers’ rights while ensuring fair use for all parties.

For full details, please refer to our Term of Use

​

Can I work with multiple freelancers on one project?

Absolutely—yes! With vMasst platform, you have the freedom to build your ideal team by working with multiple freelancers on a single project. You can assign roles based on your needs and budget, bringing together the right mix of talent to get the job done efficiently. We even encourage you to step out of your comfort zone—connect with professionals you might never have considered working with due to distance, location, or time zones. Great talent knows no borders