VirtualMasst limits the collection of personal data to what is necessary to comply with the purposes mentioned below. 
VirtualMasst processes the following personal data:
Category 1: For what concerns the processing of personal data of app users: 
●    Generic personal data: first name, last name, address, phone number(s), email address, date of birth, nationality, preferred language and function (in case of a professional client); 
●    Detailed professional data: 
- Curriculum Vitae (CV): A comprehensive record of your education, work history, certifications, and achievements. It allows clients to evaluate your experience and suitability for specific roles.
- Skills and competencies: Specific abilities such as technical expertise, creative tools, or business knowledge. These help us match independent freelancers with relevant projects and improve search accuracy.
- Portfolio Materials: Samples of previous work—such as designs, writing, code, or case studies—that demonstrate your capabilities. These materials support informed decision-making by clients and foster trust.
- Profile Pictures and Visuals: Optional images that personalise your profile and enhance visibility. These are displayed publicly unless you choose to restrict them. 
●    Identity verification data: To meet financial and legal compliance obligations, we may request official identification documents. These are processed directly by Stripe, our payment partner, and are not stored by VirtualMasst. Stripe uses this data to verify identity and prevent fraud.

●    Communication records: We retain records of your interactions with our support team, including emails, chat transcripts, and helpdesk tickets. This allows us to respond to inquiries, resolve disputes, and improve customer service.

●    Technical Data: We collect information about your device, browser type, IP address, and login timestamps. 

●    Marketing preferences: We store your subscription status, engagement history, and communication preferences to manage email campaigns and ensure that you receive only relevant updates. You can opt out at any time through your account settings or unsubscribe links. For newsletter purposes we store your first name and email address and other details received from our mailing provider such as whether or not you opened the email.  

●    Analytics data: We use cookies and tracking technologies to collect behavioural data such as page views, click paths, and session duration. 
●    Bank account details such as bank account number and payment information.  
Category 2: For what concerns the processing of personal data of (contact persons) of regular virtual assistance customers and prospects of VirtualMasst: 
●    Generic personal data: first name, last name, address, phone number(s), email address, personal address (if relevant) and function (in case of a professional client); 
●    Personal data you would share with us in the context of the execution of a project (but for which VirtualMasst is not considered a processor); 
●    Bank account details such as bank account number (not applicable in case of prospects). 
Category 3: For what concerns the processing of personal data of (contact persons) of providers and other business contacts of VirtualMasst: 
●    Generic personal data: first name, last name, address (as the case may be), phone number(s), email address and function; 
●    Personal data you would share with us in the context of the execution of a project; 
●    Bank account details such as bank account number (in case of an actual cooperation).  
Category 4: For what concerns the processing of personal data of website users of VirtualMasst: 
●    In case you register for our newsletter: first name, email address and other details received from our mailing provider such as whether or not you opened the email; 
●    In case of contacting us through the contact form: email address and your message (first name and last name are optional); 
●    In case you browse our website, we may capture behavioural personal data such as your browsing history and your IP address, in principle through cookies. 
In this context VirtualMasst is also referring to its Cookie Policy.
You may have submitted your personal data to VirtualMasst through our app, VirtualMasst website, by emailing us or in any other way. 
Please remember to inform VirtualMasst if your personal data has changed and this is relevant for VirtualMasst. In turn, VirtualMasst is committed to keep your personal data accurate. 
If you prefer not to transfer data VirtualMasst may not be able to deliver the requested services (adequately).