CLIENT / HIRING COMPANY SERVICE AGREEMENT

Services agreement

This Client / Hiring Company Service Agreement (“Client Service Agreement”) governs the specific terms applicable to business clients and hiring companies (“Client”) that use the VirtualMasst platform (“Platform”) to source, engage, or collaborate with independent freelancers or consultants.

This Client Service Agreement must be read in conjunction with, and forms an integral part of, the VirtualMasst General Terms and Conditions, together with all policies and documents referenced therein, including but not limited to the Privacy Policy, and any applicable policy.

By creating an account, funding a project, or otherwise using the Platform, the Client confirms that it has read, understood, and accepted this Client Service Agreement and the General Terms, which are binding in their entirety.

⚠️Important notice!

vMasst is a business-to-business (B2B) platform intended exclusively for self-employed professionals, including independent freelancers, consultants, and companies.

Private individuals acting in a non-professional capacity (consumers) are not permitted to use this platform in Europe. Outside Europe, users must still be engaging in professional activities in accordance with their local laws. vMasst reserves the right to review and remove registrations that do not meet these criteria.

Users located outside the European Union acknowledge that vMasst is not established or registered in their jurisdiction, but are permitted to use the platform in accordance with this Agreement. vMasst does not assume responsibility for local tax, business registration, employment, or licensing obligations. Use of the platform does not create a taxable presence, legal nexus, or permanent establishment for vMasst outside of Europe.

For the purposes of this Agreement:

“Client” means any individual, company, or organisation that posts a job, mission, or project on the VirtualMasst platform and engages an Independent freelancer or consultant.

“Independent freelancer or consultant” means an independent service provider offering services through the VirtualMasst platform in a professional, non-employed capacity.

“VirtualMasst” or “vMasst” means the digital platform operated by VirtualMasst, acting solely as a technical and administrative intermediary.

“Platform” means the VirtualMasst or vMasst online marketplace and related tools.

“Mission” or “Project” means the services agreed directly between a Client and an Independent freelancer or consultant.

“Escrow” means the pre-funded amount paid by the Client and held by a regulated financial partner in accordance with the platform procedures.

• “Amount to Receive” means the amount communicated by VirtualMasst to the Independent freelancer or consultant representing the net amount to be released from escrow after deduction of the applicable administrative and platform fees owed by the Independent freelancer or consultant, as defined in the Terms of Use and platform procedures.
VirtualMasst or vMasst operates as a digital platform that facilitates the connection between Enterprises and independent freelancers or consultants.

VirtualMasst acts solely as a technical intermediary and does not act as buyer, reseller, employer, or principal of the services provided by the independent freelancers or consultants.

Payouts for services are processed through a regulated third party payment service provider using an escrow mechanism.

VirtualMasst:

does not provide services itself;

does not employ, represent, or supervise Independent freelancers or consultants;

does not hire on behalf of clients

does not act as buyer, reseller, hiring agent, or principal;

does not guarantee performance capabilities, results, or suitability of candidates,

All services are provided exclusively by the Independent freelancer or consultant, and the contractual relationship for the services exists directly between the Client and the Independent freelancer or consultant.
The Client enters into a direct contractual relationship with the selected Independent freelancer or consultant for the performance of the services.

The Client is responsible for defining, in direct agreement with the Independent freelancer or consultant, the project scope, deliverables, timelines, and acceptance criteria. The service contract between the Client and the Independent freelancer or consultant is governed by:

the agreed quotation and scope of work;

any agreed milestones, deliverables, or timelines; and

applicable mandatory laws governing the Client and the transaction.

The Client undertakes to:

provide accurate, complete, and truthful job descriptions;

pre-fund the agreed Mission or Project amount in accordance with the Platform procedures; and cooperate in good faith with the Independent freelancer or consultant during the execution of the services.

review deliverables within a reasonable timeframe;

confirm receipt of the final invoice and completion of the services in accordance with platform procedures.

VirtualMasst is not a party to the service contract and does not interpret, enforce, or mediate its terms.
Before the commencement of any project or milestone, the Client must fund the agreed amount upfront via the Platform.
All funds are held in escrow by a regulated third-party payment service provider, segregated from VirtualMasst’s own funds, and released only upon client confirmation of completion of the mission.

VirtualMasst does not hold, manage, or control client funds and is not a payment service provider.

Refunds, where applicable, follow the procedures defined in the General Terms and applicable platform policies.
Upon upfront funding, the Client receives a pro forma invoice documenting the deposit of funds into escrow. This document is provided for reference and accounting purposes only and does not constitute a tax invoice.
The invoicing relationship shall at all times exist exclusively between the Independent freelancer or consultant and the Client.

The Platform will issue a separate invoice to the client and Independent Freelancer or Consultant for the applicable Platform and administrative fees, which is distinct from the final project invoice sent to the Client by the independent freelancers or consultants.
The Independent freelancer or consultant remains the sole legal issuer of the final invoice and the sole provider of the services.

To ensure consistency with the amounts agreed and pre funded by the Client, VirtualMasst (“vMasst”) prepares and communicates the invoice details solely for reference and alignment purposes. These invoice details reflect:

the agreed quotation,

the validated scope of work, and

the “Amount to Receive”, which represents the amount to be released to the Independent freelancer or consultant after deduction of the applicable administrative and platform fees owed by the Independent freelancer or consultant, as defined in the platform procedures and detailed in the Terms of Use.

corrections, credit notes, and discrepancies

Any invoicing error, inconsistency, or discrepancy must be corrected by the Independent freelancer or consultant through the issuance of a corrected invoice and/or credit note, in accordance with applicable Belgian, EU, or other relevant regulations.

The Client shall not be required to make any extra payment to the indiependent freelancer or consultant beyond the pre-funded amount.
If the Client disputes the completion of a milestone or project, funds remain in escrow while the Client and the Independent freelancer or consultant attempt to resolve the matter directly.

VirtualMasst remains neutral and does not intervene in service‑quality disputes. If no resolution is reached within the timeframe defined by the platform, funds may be released according to the platform’s General terms conditions. which the Client accepts when registering and as binding.
The Client agrees to provide accurate company and billing information, comply with applicable tax obligations, communicate clearly with Independent freelancers or consultants, and use the platform in good faith.

The Client also agrees not to circumvent the platform for ongoing or future engagements with Independent freelancers or consultants initially introduced through VirtualMasst or vMasst platfrom.
VirtualMasst complies with DAC7 (Council Directive (EU) 2021/514) and its Belgian implementation, which require reporting of income earned by Independent freelancers or consultants.

The Client agrees to provide any information necessary for DAC7 compliance. DAC7 reporting obligations do not create tax liability for the Client in relation to independent freelancer income..
VirtualMasst is not responsible for:

the quality, legality, or outcome of services performed by freelancers or consultants,

delays or failures caused by incorrect or incomplete Client information,

acts or omissions of third-party service providers.

VirtualMasst’s liability towards the Client is limited to the extent and under the conditions set out in the General Terms and conditions.
This Client Service Agreement remains in force for as long as the Client uses the Platform.

VirtualMasst may amend this Agreement to reflect legal, regulatory, technical, or operational changes. Updated versions are communicated via the Platform. Continued use constitutes acceptance.

Termination does not affect rights or obligations relating to completed or ongoing projects, invoicing, reporting, or compliance matters.

VirtualMasst reserves the right to modify or update this Agreement from time to time in order to reflect legal, regulatory, technical, or operational changes. Any updated version will be communicated to the Independent freelancer or consultant through the platform, and continued use of the platform after such communication will constitute acceptance of the updated Agreement.

VirtualMasst will notify users separately about any changes to this Agreement. If you do not agree with the updated Platform services agreement for independent freelancers and consultants, you may choose to stop using vMasst at any time. This Platform services agreement for independent freelancers and consultants is last updated on December 22, 2025.
This Agreement is governed by Belgian law and is intended to comply with EU VAT Directive 2006/112/EC, Belgian VAT legislation, electronic invoicing requirements, PEPPOL obligations, DAC7 reporting rules, and applicable EU platform and payment‑services regulations.

Any disputes arising from or relating to this Agreement fall under the exclusive jurisdiction of the competent courts of Belgium.
If you have any criticism or feedback regarding VirtualMasst or vMasst platform, kindly contact vMasst at the soonest and help us to improve our services.

Please contact us through support@virtualmasst.online in case of questions or remarks.

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This message does not constitute any formal commitment or obligation on the part of VirtualMasst, unless expressly stated in a written agreement between the intended recipient and VirtualMasst".